Commission Processing

The brand standard : all our member hotels must agree to the immediate and accurate processing of agency commission claims. It is key to our reputation, as well as your success within the agency community.

To facilitate this process we have introduced an online portal which tracks all commission demands due on business delivered to you by us.

Our Web based Solution

The Web based system, accessed via the Member Portal, clearly identifies payments due by you.

It also provides you with the opportunity to make any adjustments to bookings (i.e. change in duration, no show etc.) online, and prior to authorisation.

Once the payment is authorised we will receive your funds in your own currency, and will forward these in local currency, by wire transfer (wherever possible), to the merchant.

An added advantage is that this payment system can be used to settle commission on all your business, and not just that delivered through the CRS.

This process helps you reduce your financial transaction costs significantly - settling commission claims on an individual basis, and in multiple currencies, can carry significant administrative costs and can be hugely inefficient.