REZanalyst – managing your online brand reputation

• Do you know what people are saying about you?
• Are you able to respond quickly when things happen – are people talking to each other but not to you?

The truth is, guest comments are now public, as are quality ratings, and social media sites are having an increasingly important part to play in enhancing or destroying trust in your hotel brand.

According to Trip Advisor, 57% of consumers will not book a hotel unless they have read reviews. The trend therefore is clear - the amount of consumers relying on reviews is growing and there is a direct relationship to revenue.

Help is at hand!

The REZanalyst tool from HotelREZ gathers all the comments being made about you, across sites such as tripadvisor, twitter and the blogosphere, into one easy to use and convenient online dashboard meaning you can always be aware, stay ahead and most importantly, react!

Don’t delay, contact us or your account manager now to see a demo. For less than £100 a month you will be able to ensure that you know exactly what is being said about you, and you can react in a timely fashion!